This Refund and Cancellation Policy (hereinafter referred to as the "Policy") outlines the terms and conditions for cancellations and refunds of services and products provided by REDTABLE Inc. (hereinafter referred to as the "Company").
Article 2 (General Cancellation and Refund Conditions)
Users may request cancellations and refunds for services or products purchased through the Company’s platform. The cancellation and refund policies of individual service providers (such as hospitals, restaurants, and other affiliates) take precedence and may vary. Matters not specified in this Policy shall be governed by relevant laws, government regulations, and the individual refund and cancellation policies of service providers.
Article 3 (Eligibility for Refunds and Non-Refundable Conditions)
1. Refundable Conditions Refunds are available under the following conditions: Cancellation requests are submitted within the allowed period as per the specific refund policy of each service before use. The reserved service cannot be provided due to circumstances attributable to the service provider (hospital, restaurant, etc.). The price of the reserved service was incorrectly listed, causing a discrepancy in the payment amount. Any other cases where a refund is required under applicable laws or terms and conditions.
2. Non-Refundable Conditions Refunds may not be granted in the following cases: Cancellations due to a change of mind by the user (subject to the service provider’s individual policy). Cancellation requests made on the same day of service or after a specific deadline (subject to the individual refund policy of each service provider). Failure to use the reserved service due to reasons attributable to the user (e.g., lateness, no-show, unreachable contact). Services explicitly marked as non-refundable, including certain promotional and discounted products. Refund requests deemed fraudulent or submitted with dishonest intent.
Article 4 (Refund Process and Methods)
Refund requests must be submitted through the Company’s customer service center or official website. If a refund request is approved, the Company will process the refund according to the payment method used: Credit Card Payment: Refund processing through the credit card company (may take 5–10 business days). Bank Transfer: Refund issued to the designated bank account (may take 5–10 business days). Other Payment Methods: Refund processing follows the respective payment provider’s refund policy. If a refund is not reflected in the user’s account within the expected timeframe, the user must directly contact the credit card company or payment service provider. The Company is not responsible for refund delays caused by third-party financial institutions (e.g., credit card companies, payment gateways).
Article 5 (Partial Refund and Modification Policy)
Partial refunds may be available for certain services, subject to the specific refund and cancellation policies of each service. In general, reservation modifications require cancellation and rebooking, but certain services may allow changes. Modification requests must be submitted before the service date, and if modifications are not possible, the original cancellation policy applies.
Article 6 (Refunds and Changes Due to Force Majeure)
In cases where services cannot be provided due to force majeure events (e.g., natural disasters, epidemics, government-imposed restrictions, flight cancellations), refunds or modifications may be allowed. Refund and modification requests due to force majeure events will be handled according to the policies of the respective service provider.
Article 7 (Policy Changes and Applicability)
This Policy may be updated in accordance with relevant laws and the Company’s internal policies. Any changes will be announced in advance on the Company’s official website. If this Policy conflicts with the individual refund policies of service providers, the service provider’s policy shall take precedence. This Policy takes effect on [Effective Date: 2024].
📞 Inquiries
For refund and cancellation inquiries, please contact Medical Travel Korea Customer Support. Website: [RedTable Customer Support Link] Email: support@redtable.global Phone Number: +82-2-6964-7955
This Policy serves as a guideline to protect the rights of REDTABLE Inc. and its users. Users are strongly encouraged to review the individual refund and cancellation policies of service providers before using any services.
